Cookie Policy
This Cookie Policy explains how Complete Recovery Physiotherapy (“we”, “us”) uses cookies and similar technologies on our website https://crphysio.co.uk. It sets out the categories of cookies we use, their purpose, how long they remain on your device, and how you can manage, change or withdraw your consent at any time.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don’t have to re-enter them every time you return to the site or browse from one page to another. Cookies are widely used to make websites work more efficiently and to provide information to the site owners.
Categories of cookies we use
We group the cookies on this website into three categories. Only the first category is essential; the other two are only set with your permission and are switched off by default.
- Strictly Necessary cookies. These are required for the website to function and cannot be switched off. They enable core features such as security, accessibility and remembering your cookie consent choice. They are always enabled.
- Analytics cookies. These allow us to count visits, understand how visitors find and use the site, and measure performance so we can improve it.
- Marketing cookies. These may be used for advertising measurement, remarketing and campaign tracking, so the advertising you see is more relevant to you.
Third-party services
Where you consent, we may use the following third-party services. These providers set their own cookies on your device:
- Google Analytics (Analytics) — to understand website visits and performance.
- Google Ads conversion tracking (Marketing) — to measure the effectiveness of our advertising.
- Meta / Facebook Pixel (Marketing) — for remarketing and campaign measurement.
- Session recording or heatmap tools (Analytics) — to see how visitors interact with pages so we can improve them.
- Remarketing scripts (Marketing) — to show relevant ads to visitors on other platforms.
Analytics, advertising pixels and session recording tools are never treated as strictly necessary, and are never loaded before you give your consent.
How long cookies remain on your device
- Session cookies expire as soon as you close your web browser.
- Persistent cookies remain on your device for a set period or until you delete them. Your cookie consent choice is stored for up to 12 months, after which we will ask for your consent again. Third-party analytics and marketing cookies typically persist between 1 and 24 months depending on the provider’s settings.
How we use your consent
When you first visit our website we show a cookie banner asking for your consent to non-essential cookies. Your choice is stored on your device and we will not load any analytics or marketing scripts unless you have agreed to them. Rejecting non-essential cookies does not affect your access to our website — all pages remain fully available.
Changing or withdrawing your consent
You can change your cookie choices or withdraw your consent at any time:
- Use the Cookie Settings link in the footer of every page to reopen the preferences panel.
- Use the Cookie Settings button at the top of this page.
- You can also clear cookies through your browser settings. Note that this removes all cookies, not just ours.
When you withdraw consent, non-essential scripts will no longer load on future visits.
Your rights
Under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR), you have the right to be informed about how we use cookies and to give, refuse or withdraw consent. For more about your data protection rights, please see our Privacy Policy.
Contact us
If you have any questions about this Cookie Policy or how we use cookies, you can contact us by email at hello@crphysio.co.uk or by post at Bowden Hall, Bowden Lane, Marple, SK6 6ND.