1. Acceptance of Terms

By accessing our services and using our website, https://crphysio.co.uk, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use or access our services.

2. Description of Service

Complete Recovery Physiotherapy provides a range of physiotherapy services which can be booked through our website. These services include, but are not limited to, assessment, treatment, and advice for a variety of physical ailments and conditions.

3. Registration and Account Creation

In order to access and utilise our services, it is mandatory for users to have an account setup on our Patient Management System. As part of the registration process, users are obliged to provide information that is accurate, complete, and up-to-date.

Registration involves providing basic personal details such as your full name, address, email address, and contact number. This information is vital for us to offer personalised care, maintain communication, and manage your appointments effectively.

Please ensure that the information provided during registration is accurate and promptly updated if there are any changes. Inaccurate or false information can affect the quality of care provided and may lead to a delay or inability in delivering our services.

By accessing our services, you confirm that you have read, understood, and agreed to abide by these terms and conditions, as well as our Privacy Policy. For patients that choose to create an online account to manage their bookings. Please keep your login credentials confidential to protect your personal information. If you believe your account has been compromised, please notify us immediately.

Complete Recovery Physiotherapy reserves the right to suspend or terminate any account that is found to be in violation of these terms, contains inaccurate information, or is involved in activities that we deem inappropriate or malicious.

4. Privacy Policy

We are committed to responsibly handling the information and data we collect through our Services in compliance with our Privacy Policy, which is incorporated by reference into these Terms and Conditions. Please review the Privacy Policy so you are aware of how we collect and use your personal information.

5. Payment Terms

Services must be paid for at the time of booking through our secure online payment system or immediately after the appointment. In some case we may issue an invoice for payment. Invoices should be settled within 14 days of issuance. Prices are subject to change at our discretion. Refunds will be issued at the discretion of Complete Recovery Physiotherapy.

6. User Obligations

Users are required to use our services in a manner consistent with any and all applicable laws and regulations. Unauthorised access to our website is a breach of these Terms and Conditions and a violation of the law.

7. Intellectual Property Rights

All content on this website is owned by Complete Recovery Physiotherapy and is protected by copyright, trademark, and other laws. Our content may not be copied, reproduced, or used without our prior written consent.

8. Liability Disclaimer

To the fullest extent permissible by law, we exclude all warranties, express or implied, relating to our services. We do not accept any liability for damage or loss incurred by users for any decisions made or actions taken in reliance upon our services.

9. Indemnity

You agree to indemnify and hold Complete Recovery Physiotherapy harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

10. Termination of Service

We reserve the right to suspend or terminate your use of our services at any time, without notice, for any reason.

11. Cancellation and Missed Appointment Policy

We understand that plans can change and you may need to cancel or reschedule an appointment. However, to maintain a smooth operation and ensure all our patients have access to timely treatment, we uphold the following policy:

We require a minimum notice period of 24 hours for cancelling or rescheduling appointments. If an appointment is cancelled or rescheduled less than 24 hours before the appointment time, or if the appointment is missed entirely without any notice (a “Did Not Attend” or DNA), we will impose a fee equivalent to the full cost of the appointment.
This policy allows us to offer the cancelled appointment slot to other patients who may be on a waiting list.

It’s important to note why we impose this charge. The demand for our services often exceeds availability, and last-minute cancellations or missed appointments prevent us from providing treatment to other patients in need. This results in wasted time and resources, and extends the waiting time for others.

Regarding insurance coverage for missed appointments or late cancellations, please be aware that insurance companies typically do not cover these charges. Therefore, we request that all patients take responsibility for settling these charges themselves.

12. Outstanding Accounts and Collection Policy

In the event that an account remains unpaid for 2 months after the appointment date, the account will be handed over to a debt collection agency. All costs incurred during the debt collection process must be met by the patient.

By booking an appointment with Complete Recovery Physiotherapy, you acknowledge that you have read, understood, and agreed to this cancellation, missed appointment, and debt collection policy. We appreciate your understanding that this policy is ultimately in place to ensure the best possible service for all our patients.

13. Changes to Terms and Conditions

We reserve the right to revise these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately.

14. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any dispute arising in relation to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

15. Use of Guides / Site Educational Materials

Please be aware that the information provided in this any guidebooks, leaflets or videos access via crphysio.co.uk website is for educational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. The suggestions within them are intended to support and educate individuals, but they do not replace the expert guidance of a healthcare professional.

Complete Recovery Physiotherapy and the author of any such materials assume no liability for any harm
or injury resulting from the application of the advice contained within them. If you have
symptoms that cause concern or might suggest a serious medical condition, please set any educational materials aside and consult with a healthcare professional immediately.

By acting on any information in this site guidebooks and educational materials, you agree to do so at your own risk, taking full responsibility for your health outcomes. Neither CR Physio nor the author will be responsible for any adverse effects that may result from the application of this educational materials content. Always ensure that you seek professional medical advice before embarking on any new treatment plans or significant lifestyle changes.

15. Money Back Guarantee

For our self funding patients, we offer a full money back guarantee. If after 3 attended sessions you do not experience a significant improvement in your symptoms or are not satisfied with the service we have provided then you can claim back the cost of the three attended sessions. Refunds must be requested within 1 week of your third attended session, by emailing hello@crphysio.co.uk with the following information:

Your Name

Name of Bank

Account Number

Sort Code

Refunds will be processed within 5 working day.

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